ROOM8: in-room digital guest service for hotels

Enhance the guest experience.

ROOM8 is a comprehensive in-room digital service platform that transforms every room into a smart communication and sales channel for the hotel. Through a modern, user-friendly interface via mobile phone QR, tablet QR, WEB, Kiosk, or as a wall-mounted solution, guests can find all the hotel information they need, request services such as housekeeping, maintenance, room service, make reservations and bookings at the spa, restaurant or other indoor or outdoor activities, view suggestions and offers, and receive immediate support, without phone calls and delays.

For the business, ROOM8 reduces the operational load, organizes requests into workflows, enhances upselling, improves the hospitality experience, and provides a complete picture with reports and statistics, while supporting multilingualism and customization by brand and unit, ideal for modern hotels that want to upgrade their service and increase revenue per stay.

Start today and scale easily as your needs grow.

ROOM8 is offered with multiple installation and distribution options to suit every type of hotel and guest experience. Guests can access it via QR code—instant access—without installation, directly from their mobile phone for quick navigation and immediate access to requests and services, via the web from any device, via an in-room tablet for full in-room service and content viewing, or as a kiosk in common areas such as the reception or lobby for self-service and immediate guest information.

​In addition, there is the option of expanding to a native Android & iOS application, offering an optimized user experience and access to hotel services outside the room or during the stay at the hotel, at the beach/pool, or even before arrival and after departure.

ROOM8 supports full API integration with key hotel systems and any third-party applications required for daily operations. It interfaces with PMS for direct room billing, with ERP for documents, price lists, customers, and financial flows, as well as with catering/room service POS, KDS, delivery/order platforms for automated order promotion and status updates.

In addition, any system with an API can be integrated into the ROOM8 ecosystem in a secure and standardized way: we provide detailed technical documentation - endpoints, authentication, payloads, webhooks, test environment, so that the interface can be implemented smoothly and reliably by any partner, ensuring a consistent user experience and seamless data flow from ROOM8 to third-party applications.

Additional services
Expand the capabilities of ROOM8 by adding additional hotel services such as on-demand housekeeping, maintenance requests, room service, concierge, transportation, laundry, and other personalized services. Your guests can submit requests directly through the platform, without phone calls or delays, improving the hospitality experience and increasing your revenue.

Additional Rooms
Add extra rooms beyond those included in your basic package. This option allows you to cover a larger number of rooms and utilize ROOM8 throughout your hotel, regardless of size or room category.

Additional Kiosks
Activate additional Kiosks in common areas such as the reception, lobby, or pool area. Kiosks offer your guests self-service for information, service requests, reservations, and offers, reducing the need for physical staff presence and enhancing the digital experience.

In the STANDARD & ADVANCED packages, additional pages, menus, and automation flows can be designed for complete digitization of guest-hotel communication, with dynamic content and interactive features such as hotel presentation, photo galleries, videos, useful articles and information, points of interest and suggestions in the area, maps/floor plans, safety instructions and emergency exits, digital forms, complaints, requests, guest feedback, guest experience registration, Google Reviews integration, as well as customized promotional sections for upselling offers, packages, late check-out, spa, restaurant, activities.

QR Welcome Journey: automatic welcome message with instructions, Wi-Fi, opening hours, policies.

Smart Requests & SLA: rules for routing requests by department, priorities, response times, notifications.

Multilingual Content Pack: additional languages + content translation management.

Digital Room Service Menu: categories, modifiers, schedules, notes, order status.

Campaigns & Offers: promotional campaigns by date/room type/guest.

Guest Feedback & NPS: short satisfaction surveys, reports, and alerts for negative feedback.

Integrations: PMS/ERP/POS/KDS/Channel Manager where required (with API & documentation).

Branding & White-label: full customization of appearance in terms of colors/logo/style.