Technical Support Packages

Qorect allows its customers to choose between flexible service and technical support packages. These packages are designed to meet different needs and levels of requirements, from basic maintenance to advanced customizations and immediate intervention in critical issues.

By choosing a package of hours, you ensure priority service, faster response times, and complete cost predictability, as you know in advance the hours available and the charge. At the same time, you have maximum flexibility, as the hours can be used for any need that arises: technical support, content updates, website optimization and upgrades, computer work, and immediate problem solving.

Whether you are a small business that needs consistent and reliable monthly support or a larger company with increased requirements, hourly packages are a cost-effective and efficient solution. Qorect is always available to help you choose the package that suits your business needs and profile, offering high-quality services and continuous technical support whenever you need it.

Support services are provided exclusively on a prepaid hourly basis or under a pre-agreed billing arrangement.

The standard rate charged by the support department for services related to our services is set at €70.00/hour during QORECT’s regular business hours, Monday through Friday from 9:00 AM to 6:00 PM. In emergency situations or in cases of immediate requests from you outside of QORECT’s business hours, on holidays, or on Saturdays - Sunday, the rate is set at €90.00 per hour.

After-hours support must be agreed upon in advance, and a prepaid hours package must be active.

QORECT can provide specialized support packages for emergencies and the resolution of unexpected issues, tailored to each industry. These packages can cover different time frames, from 07:00 to 03:00 the following day, including weekends and holidays, covering the widest range of most businesses.

At the same time, special high-availability technical support packages are available, which can provide 24/7/365 coverage throughout the year. These packages are designed for businesses with high demands for uninterrupted operation, such as all-day fast-food restaurants, bars, clubs, and hotels.